Top Solar Pain Points in the UK and How Solarsmith Fixes Them

1. Battery Failures & Sudden Drop-Off

Homeowners across the UK are reporting that their solar batteries, particularly from brands like GivEnergy and Duracell, are suddenly failing.

Common complaints include batteries not charging, vanishing to 0% with no warning, and a complete lack of support from the manufacturer.

Solarsmith Fix: We diagnose battery faults, reset BMS systems, and replace damaged units. Whether it’s a software issue or a dead cell, we get your energy storage back online.

2. Inverter Configuration Confusion

Inverter settings can make or break your system. Many users are overwhelmed trying to configure “Self Use,” “Feed-In” and “Backup” modes, especially with Solis, Sunsynk and Tesla hardware. Add in energy tariffs like Octopus Go or Agile and it becomes even more confusing.

Solarsmith Fix: We offer both remote and on-site inverter optimisation. We’ll set up your system to maximise savings and ensure it works seamlessly with your tariff.

3. No Support After Install

Too many UK installers disappear after the system is switched on. Companies like Boxt or EDF Solar Contact often fail to provide long-term help, leaving customers unsure how their system actually works or who to call when it doesn’t.

Solarsmith Fix: We become your local long-term partner. From checkups to breakdowns, we’re here when you need us, even if we didn’t install your system.

4. Flat Roof and Structural Issues

Can you install on a dormer or flat roof? Will wind uplift rip your system off in a storm? Homeowners are often caught between conflicting advice from different installers.

Solarsmith Fix: We provide structural assessments, explain mounting options like Renusol and Van der Valk, and ensure everything is both safe and MCS-compliant.

5. Export Tariff and MCS Paperwork Delays

Customers frequently report waiting weeks (or even months) for their MCS certificate, MPAN, or SEG export registration. Without it, they can’t get paid for their excess solar.

Solarsmith Fix: We fast-track missing documents, help with retroactive SEG claims, and get you earning again, fast.

6. “Dead System” Syndrome

Your app says 0 watts. Your system has stopped working. Common causes include tripped DC isolators, broken optimisers, poor wiring, or even a pigeon nest under the panels.

Solarsmith Fix: We provide emergency solar rescue visits and low-cost diagnostics to bring your system back to life.

7. Buyer’s Remorse and Bad Specs

Some systems are simply undersized, badly designed, or lack the right battery. Many homeowners feel stuck with what they’ve go, especially when it was sold through high-pressure tactics or online-only quotes.

Solarsmith Fix: We help you upgrade or optimise your existing system without upselling. We fix what’s wrong, we don’t just try to replace it.

8. Cowboy Installs

Tilt angles wrong. Panels shaded. Bird-proofing missing. Apps don’t work. These are all signs of a rushed or unqualified install.

Solarsmith Fix: We offer second-opinion surveys and full system audits. We identify issues and help put them right.

What We Hear Every Week

• “I feel ripped off.”

• “It’s not doing what I thought it would.”

• “I just want someone local I can trust.”

• “I’m stuck with a system I don’t understand.”

Solarsmith is here to put that right.

We're not just another installer. We're your local solar experts – here to fix, optimise, and support your solar journey for the long term.

Contact Us Today We’re ready when you are.